Posts in category live chat

Businesslive chatMatt HarrisSecurity

If your web site offers live chat, be prepared for hackers

GUEST: Live chat has become ubiquitous as a sales and support tool for software as a service (SaaS) or cloud based services. Entire businesses have been built around providing live chat, such as Olark (which my company uses) or Intercom. As the CEO and founder of a SaaS business (, I had very little question about […]

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Web hosting firms win customers’ hearts with live chat, but automotive is failing

EXCLUSIVE: Web chat service LiveChat has launched its annual Customer Service Efficiency Report, and the findings show a big change in some industries’ grasp of web-based customer service. While the company has an obvious interest in the research, the data can’t be ignored. It monitored 8,400 companies across 22 industries, taking in data from 118 countries. In […]

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